FAQ

💎 Paradigm Jewelry Co. – Frequently Asked Questions (FAQ)

About Our Jewelry
Q: What types of jewelry does Paradigm Jewelry Co. offer?
A: We offer three distinct collections:

  • Fashion Jewelry – Trend-driven pieces crafted from high-quality alloys, plated metals, and crystals.

  • Semi-Fine Jewelry – Elegant designs made with 925 sterling silver and cubic zirconia for lasting shine and durability.

  • Moissanite Jewelry – Premium pieces featuring lab-created moissanite stones set in 925 sterling silver, offering the brilliance of diamonds at a fraction of the price.

Q: What is moissanite?
A: Moissanite is a lab-created gemstone known for its exceptional sparkle, durability, and ethical sourcing. It’s nearly as hard as a diamond on the Mohs scale (9.25 vs. diamond’s 10) and offers superior fire and brilliance.

Q: Are your moissanite stones authentic?
A: Yes. All of our moissanite stones are genuine and can be tested and verified using a diamond tester.

Orders & Shipping
Q: How long does shipping take?
A: Orders are typically processed within 2–3 business days. Delivery times vary by location:

  • U.S. Standard Shipping: 3–7 business days

  • Express options are available at checkout.

Q: Do you offer international shipping?
A: Not at this time. Paradigm Jewelry Co. currently ships within the United States only.

Q: Do you offer free shipping?
A: Yes! We offer free U.S. shipping on all orders over $50.

Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking link so you can follow your package in real time.

Returns & Exchanges
Q: What is your return policy?
A: We accept returns for store credit only within 14 days of delivery for unworn, undamaged items in their original packaging. The cost of return shipping will be deducted from your total refund amount.

Q: How do I start a return or exchange?
A: Please contact our customer service team at support@paradigmjewelryco.com with your order number and reason for return. Our team will guide you through the process.

Care & Maintenance
Q: How should I care for my jewelry?
A: Store your jewelry in a dry, clean place—preferably in a soft pouch or jewelry box. Avoid contact with water, perfume, and harsh chemicals. Clean gently using a soft cloth or a mild jewelry cleaner safe for 925 sterling silver.

Q: Will my moissanite jewelry lose its sparkle?
A: No. Moissanite retains its brilliance over time. Regular cleaning helps maintain its shine by removing surface oils and residue.

Gifts & Packaging
Q: Do you offer gift options?
A: Yes! All orders come beautifully packaged, and you can include a complimentary gift message at checkout.

Warranty & Product Quality
Q: Do your pieces come with a warranty?
A: Yes. All Paradigm Jewelry Co. pieces come with a 7-day warranty covering product quality issues. If you experience a problem within 7 days of receiving your order, please contact support@paradigmjewelryco.com for assistance.